Radisson Hotels
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Hotel Tips - Overbooked Room, Getting AssistanceOVERBOOKED HOTELIn cases where you lose your room due to over-booking or a misplaced reservation, don't panic. Many hotels will assist you in with finding accommodations at sister location or an associated hotel nearby. If the lost reservation was guaranteed, then the hotel is obligated to ensure that your new accommodations are of equal or greater quality and at no additional cost. The hotel should cover any transportation expenses incurred if you need to pay for travel or they may provide the use of their shuttle service. If this courtesy is not extended, request to speak with the hotel manager or contact your travel agent to act as your advocate. CUSTOMER SERVICE WITH A SMILEAs a valued consumer, your satisfaction is important. Hotel staffs are thoroughly trained, working around the clock to meet your needs. However, problems may arise, so its good to know the hierarchy of the hotel's customer service for a swift resolution: Travel Agents. A quick call to your travel agent is always a good first step. Agents speak the language and understand reasonable reparations for each problem. Through advocacy and advice, travel agents can handle most situations to both the customer and the hotel's satisfaction. Front Desk Staff. The front desk clerk is trained to handle problems without involving the manager, so state your complaint clearly and allow them to assist you. From forgotten toothbrushes to room relocations, front desk clerks offer the quickest and most direct assistance. Hotel Manager. If your complaint falls outside the Front Desk's jurisdiction, request to speak with the manager. Managers understand the necessities of customer loyalty and possess the authority to offer guests discounts on current or future stays. Hotel Customer Service. If the issue cannot be resolved with the hotel manager, contact the hotel's customer service department. Make certain to write down the names of the people you spoke with, the dates of your stay and the rates charged to aid the customer service rep in assisting you with the matter. Source: Hotel Advice and Tips, Travelsense |
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Radisson Hotels
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